If the course does not launch automatically, you may need to disable pop-up blocker in your internet browser before you can start the course.

Pop-up blockers are designed to prevent unwanted adverts and spam messages from interrupting your browsing, but can sometimes block a genuine pop-up window, such as one of our courses.

Below are instructions to disable the pop-up blocker for popular browsers:


Internet Explorer:  http://support.microsoft.com/kb/909604

Mozilla Firefox:  http://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting

Google Chrome:  https://support.google.com/chrome/answer/95472?hl=en-GB


If you are unable to turn off the pop-up blocker for some reason, try holding down the "shift" key whilst clicking to start the course. This will tell the browser that you want to open the course in a new window, so will manually override the pop-up blocker.

If you still have problem accessing the course, please contact us to arrange a remote check-up session in order to gather further information.