General Help

I forgot my username / password.
Your username is your Personal Crew Number (PCN). If you cannot remember your PCN please speak to your crewing department, or check the V.Crew Connect app, ...
Wed, 22 Jan, 2020 at 4:04 AM
What is the pass mark for my course
All V.Ships courses have a pass mark of 60% for Ratings, and 75% for Officers. You may still get a certificate even if you did not get the mark required...
Wed, 22 Jan, 2020 at 4:28 AM
Which courses do I need to complete?
V.Ships Crewing will let you know which courses you need to complete, as per the training Matrix. Contact your crewing manager if you are not sure, or want ...
Wed, 22 Jan, 2020 at 4:35 AM
What happens if I exit the course, either deliberately or by accident?
Your progress through the course is saved automatically, so if you exit for any reason, when you log back in you can begin from where you left off.  If ...
Wed, 22 Jan, 2020 at 4:49 AM
How can I change my details on LMS?
If your name, email address, rank etc are wrong in LMS, please speak to your crewing department. All data on the LMS comes from Shipsure, and must be correc...
Wed, 22 Jan, 2020 at 4:53 AM
Nothing happens after I click the Enter button. What should I do?
When you click the 'Enter' button to start a course, it will open in a new popup window. If the course does not launch automatically, you may ...
Fri, 7 Feb, 2020 at 4:51 AM
The completion date on my certificate is wrong. What should I do?
If you have previously completed a course, and complete it again, the data on your certificate may not reflect the latest attempt. This is a known issue wit...
Wed, 22 Jan, 2020 at 4:57 AM