If you require a refund for any reason, please email info@marlins.co.uk


Please include:


  • Your full name
  • The full name of the product you purchased
  • The email address used to register and purchase the test
  • Your Order ID
  • The reason you are requesting a refund
  • The amount of refund you are requesting.


Terms and conditions


This refunds policy applies only to products and services owned by Marlins Training Ltd, a business within Ocean Technologies Group.


This refund policy applies only to non-subscription purchases. Any subscriptions are entirely outwith this policy and separate terms apply.


The decision to offer a refund in whole or in part is entirely at the discretion of Marlins Training Ltd.


Requests for refunds will be treated on a case-by-case basis. Marlins Training Ltd will review each case objectively and reserve the right to decline a request for a refund if there is good reason to do so.


If you have used the Marlins product and a certificate has been issued, we will not be able to offer a refund.


The refund will be issued to your original payment method within 3 working days of Marlins Training Ltd agreeing to issue the refund. Funds may take longer to clear in your account: this is not the responsibility of Marlins Training Ltd.