Helpdesk

General Questions 4

• Why do seafarers need to learn English?
• What are Marlins English Language Tests?
• I am an individual seafarer. Can I purchase the test and take it online?
• Do I need to take a Marlins test?

Formal Recognition of Marlins Tests 6

• What flag states require/recognise Marlins English Language testing?
• Does Marlins testing have any industry endorsement?
• Is the Marlins test "appropriate for IMO"?
• How does the Test of Spoken English (TOSE) relate to the Common European Framework
• Do Saudi Aramco accept the Marlins English Language Test?

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Marlins Approved Test Centres 1

• How do I book a test appointment in your Glasgow Approved Test Centre?

Getting Started 2

• Where is the Marlins Online Test Platform?
• How do I register for an account?

Payment 10

• How do I purchase a test? [Part I]
• How do I purchase a test? [Part II: WorldPay]
• How do I purchase a test? [Part II: PayPal]
• Is there a minimum or maximum number of tests for a single purchase?
• Can I pay by invoice instead of credit card?

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Test administration 9

• What preparations should I make before testing a candidate?
• How do I generate a licence code?
• How do I print an invoice?
• Is it possible to reallocate a licence code to another candidate?
• When I allocate a licence code to a candidate by email, what does the automated message look like?

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Certificates 9

• What is the difference between an approved and a standard Marlins certificate?
• Reprint Marlins English Language Test Certificate
• Why is my final percentage not an average of each section percentage?
• Is my score of xx% a pass or a fail?
• Change candidate details on Marlins English Test certificate

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Account issues 1

• Forgotten password (ELT, Test Platform)

Offline Testing 0

Technical Issues 2

• How do I enable the Adobe Flash Player?
• The Site is down - Connection not private

Purchasing and Payment 3

• How can I enrol my crew members after buying more than one course via Marlins online shop?
• Is it possible to purchase more than one licence in a single transaction?
• I purchased a course, but its not available.

STCW Courses 4

• Which flag approved STCW Security course should I buy?
• Which flag states recognise Marlins security elearning courses?
• Where can I undertake the assessment for the MCA approved security courses?
• Where is my Marlins STCW certificate?

General Questions 8

• What happens if I exit the course, either deliberately or by accident?
• What are the training requirements for Vessel General Permit?
• I have completed the assessment. Where is my certificate?
• How can I change my details (such as Date of Birth) on the certificate?
• What is the National ID?

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Superyacht Crews 1

• I need to study for Security Awareness/Duties. Should I take the seafarers or cruise version?

Becoming an Approved Test Centre 2

• How can my company become a Marlins Approved Test Centre?
• What equipment is required to become an Approved Test Centre (ATC)?

Candidate Information 3

• Where can I find a Marlins Approved Test Centre?
• I can not find an Approved Test Centre near me
• How much does it cost to take a test in Marlins Approved Test Centre?

Data Protection 1

• GDPR

General Help 6

• I forgot my username / password.
• What is the pass mark for my course
• Which courses do I need to complete?
• What happens if I exit the course, either deliberately or by accident?
• How can I change my details on LMS?

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