Helpdesk

Getting Started 2

• Where is the Marlins Online Test Platform?
• How do I register for an account?

Payment 9

• How do I purchase a test
• Is there a minimum or maximum number of tests for a single purchase?
• Can I pay by invoice instead of credit card?
• How much does a test cost? Do you offer discounts for bulk orders?
• Why was my credit card transaction declined? (ELT)

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Test administration 9

• What preparations should I make before testing a candidate?
• How do I generate a licence code?
• How do I print an invoice?
• Is it possible to reallocate a licence code to another candidate?
• When I allocate a licence code to a candidate by email, what does the automated message look like?

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Certificates 9

• What is the difference between an approved and a standard Marlins certificate?
• Reprint Marlins English Language Test Certificate
• Why is my final percentage not an average of each section percentage?
• Is my score of xx% a pass or a fail?
• Change candidate details on Marlins English Test certificate

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Account issues 1

• Forgotten password (ELT, Test Platform)

Technical Issues 1

• The Site is down - Connection not private