General Questions

Common issues relating to www.stcwsecurity.com

What happens if I exit the course, either deliberately or by accident?
You do not need to complete the full course immediately.  Your progress through the course is saved automatically, so if you exit for any reason, when you l...
Fri, 7 Apr, 2023 at 3:34 PM
How can I change my details (such as Date of Birth) on the certificate?
To change your personal details, please visit https://my.oceantg.com/ and login to your account.  Once logged in, go to 'Your Profile' under the...
Tue, 8 Mar, 2022 at 10:20 AM
What is the National ID?
We require photographic identification to verify you are who you say you are.  Your National ID number or Seaman's Book number will be required for your...
Thu, 20 Jan, 2022 at 3:41 PM
I forgot my password. How can I log in to complete my course?
If you have forgotten your password, click the "Forgot your password?" link on the registration page.  Enter your email address and ...
Fri, 7 Apr, 2023 at 3:33 PM
I have completed the eLearning course assessment. Where is my certificate?
When you complete a course at learn.oceantg.com your certificate will become available on the main course page.  To access this login to your account and cl...
Fri, 9 Jun, 2023 at 9:22 AM
How to create an account on the Ocean Online Shop
Go to https://shop.oceantg.com/ and click ‘Register’.     Enter your First Name, Last Name, Email Address, and a secure password. Once you have entered...
Fri, 6 Oct, 2023 at 4:45 PM
How to enrol candidates to eLearning courses and check candidates’ progress
Login to your account at https://learn.oceantg.com/. Click ‘THE OCEAN SHOP’. At the top left-hand side.   Click your name and click ‘Enrol Users’.  ...
Wed, 6 Apr, 2022 at 11:34 AM